South Wales Roofing & Carpentary Privacy Policy

Last Updated: January 2026

South Wales Roofing & Carpentry (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website, use our services, or communicate with us. We operate in strict accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. The Data Controller

The data controller responsible for your personal data is Darius Waters, trading as South Wales Roofing & Carpentry, based in Neath, South Wales.

2. Information We Collect

We may collect and process the following data about you:

  • Identity & Contact Data: Name, email address, phone number, and postal address (collected via our “Request a Quote” form or direct contact).

  • Project Data: Information regarding your property, including site photos, roof dimensions, or descriptions of carpentry requirements.

  • Technical Data: Your IP address, browser type, time zone setting, and how you interact with our website (collected via cookies).

3. How We Use Your Information

We use your data under the following legal bases:

  • Contractual Necessity: To provide accurate quotes and carry out requested roofing or carpentry services.

  • Legitimate Interests: To respond to your enquiries, manage our relationship with you, and improve our website.

  • Legal Obligation: To maintain financial records for UK tax purposes (HMRC).

4. Data Sharing & Third Parties

We do not sell or rent your personal data. We only share information with trusted third parties when necessary:

  • Geekabite: Our website and hosting provider, for site maintenance and security.

  • Professional Partners: Verified sub-contractors (e.g., scaffolders) only when required to complete your project.

  • Law Enforcement: If required by UK law or to protect the safety of our team and the public.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Our website is secured with SSL encryption (look for the padlock in your browser) to ensure your data is transmitted safely.

6. Data Retention (How Long We Keep It)

  • Enquiries: If you do not proceed with a project, we delete your data after 12 months.

  • Client Records: If we carry out work for you, we retain project and financial records for 7 years to comply with UK tax laws and to honour our workmanship guarantees.

7. Your Legal Rights

Under UK GDPR, you have the right to:

  • Request access to your personal data.

  • Request correction of any inaccurate data.

  • Request erasure of your personal data (the “right to be forgotten”).

  • Object to processing or request restriction of your data.

  • Withdraw consent for any marketing communications at any time.

8. Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse. You can set your browser to refuse all or some cookies, but please note that some parts of this website may become inaccessible or not function properly.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

  • Email: watersdarius55@gmail.com

  • Phone: 07444 688 534

  • Postal Address: 26 Bevan Ave, Cadoxton, Neath SA10 8AJ

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.